| Error Message |
Possible Cause |
Remedial Action |
|
0x80004005
|
An unknown error has
occurred account xxxxxxxxxxx server aaa.bbbb.ccc, Protocol: POP3
port 110 secure(SSL): No Socket Error: , Error Number 0x80004005 |
Most probably last mile
issues. Check to see if firewalls are disabled on newly installed
proxy servers. Check to see if outgoing works using a dialup instead
of your broadband. |
|
0x800420cd
|
Cannot send message as
one of recipients addresses rejected by the server |
Check the email address being sent to (no additional dots or spaces). Send your self-an e-mail; if you receive it the recipients e-mail may have a problem. |
|
|
Outlook
Express could not be started. It may not be installed correctly.
Make sure that disk is not full or that you are not out of memory.
Contact Microsoft support for further assistance. (0x800c012e) |
Outlook
Express *.dbx mail files are set to read only. Click Start,
point to Find, then click on Files or
Folders, In the Named box, type "*.dbx",
in the Look In, C drive, then Find Now
/ Right click each *.dbx file, click Properties
& clear the Read Only check box. Click Apply,
then Close. Note the *.dbx files should only have
Archive checked |
|
0x800C013B
|
Message:
An unknown error has occurred Server: 'smtp.[yourISP]' Protocol:
POP3 Port: 0 Secure(SSL): No Error Number: 0x800C013B |
Try
- click Start / Find / Files
or Folders type in "outbox.dbx",
press Find Now / Edit / Select
All / File / Delete and
restart your computer (Delete outbox). If this fails reinstall
Outlook Express |
|
0x800CCC13
|
A
TCP/IP error occurred while trying to send data to the server.
Subject: XXXX Account: 'XXX.XXX.XXX', Server: 'XXX.XXX.XXX',
Protocol: XXX, Port: XXX, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC13 |
Shut
down any firewall and anti virus software. Delete your effected
messages from your outbox and recreate. |
|
0x800CCC0D
|
The
host ‘XXX.XXX.XXX could not be found. Please verify that you have
entered the server name correctly. Account 'XXX', Server, 'XXX.XXX.XXX',
Protocol: XXX,Port XXX, Secure(SSL): No Socket Error: 11001, Error
Number: 0x800CCC0D |
Please
follow the instrutions for setting up and configuring Outlook /
Outlook Express |
|
0x800CCC0E
|
The
connection to the server has failed. Account: 'XXX.XXX.XXX', Server:
'XXX.XXX.XXX', Protocol: XXX, Port: XXX, Secure(SSL): No, Socket
Error: 10061, Error Number: 0x800CCC0E |
Find
out if you have "Caller Line Identification" or try this -
Double left click My Computer, Double left click Dialup
Networking, right click [yourISP]
connection, left click Properties clear Area Code
box, type in tel no box [area code],ISP
Telephone No.]
"The line
was dropped and connection lost while the user was either
downloading or sending mail" - Try unplugging other devices on
your phone line. Check to make sure you don’t have call waiting.
Is the modem
set to disconnect after a set time? Control Panel, Modems,
and Connection.
Is the modem
phone line still plugged in?
Make sure you
are not trying to send e-mail while connected to another ISP. |
|
0x800CCC78
|
The
message could not be sent because the server rejected the sender's
email address. The sender's email address was 'something@something.something'.
Subject 'hnei', Account: 'Geocities', Server: 'mail.geocities.com',
Protocol: SMTP, Server Response: '550 rejected: cannot route to
sender |
The
server does not recognise the senders email address as being valid.
Invalid email address in the mail profile. Tools / Accounts
/ Properties / General. Check email address is correct -
whatever@something.[yourISP]. Or refer to configuring Outlook /
Outlook Express |
|
0x800CCC79
|
The
message could not be sent because one of the recipients was rejected
by the server. The rejected email address was 'XXX@XXX.XXX'. Subject
'some subject', Account: 'pop.[yourISP]', Server: smtp.[yourISP]',
Protocol: SMTP, Server response: 550 Cannot route to <XXX@XXX.XXX>',
Port 25, Secure(SSL): No, Server Error: 550, Error Number 0x800CCC79 |
Please
refer to 0x800CCC0E |
|
0x800CCC7D
|
The
Server does not support a SSL connection, Account pop.[yourISP],
Server: smtp.[yourISP], Protocol SMTP, Server Response: '250 HELP',
Port 25, Secure (SSL): Yes, Server Error: 250, Error Number:
0x800CCC7D |
Click
Tools / Accounts / Mail
/ Properties / Advanced - remove tick from secure
SSL connection. |
|
0x800CCC90
/ 0x800CCC92
|
Problem
logging onto mail server - Your password was rejected - Err
authorization failed |
Click
Tools / Accounts / Mail
/ Properties / Servers - check account name and
password |
|
501
-max recepient count exceeded
|
Too
many recipients in the To or CC or BCC fields |
All
mail servers are set to anti SPAM measures by restricting the number
of direct recipients in a single mail.
Please
use mailing lists or send mails with lower number of recipients. |
